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Shipping & Delivery

How it's going to get from us to you!

Australia

BELOW $100

$5 for Standard Shipping
or $15 for Express Shipping

Standard: 3-6 business days
Express: 1-2 business days

$100-$150

FREE Standard Delivery

3-6 business days

$150+

FREE Express Delivery

1-2 business days

All domestic deliveries are shipped through Australia Post and tracking will always be provided.  You can track the progress of your order by clicking here.

Should you require signature upon delivery please contact us athello@s-kin.com.au


International

New Zealand

Standard: AU$10 or FREE for orders over AU$100.

Express: AU$25 or FREE over AU$300.

Estimated standard shipping time: 5-10 business days.

Asia

Standard: AU$10 or FREE for orders over AU$100

Express: AU$30 or FREE over AU$300.

Estimated standard shipping time: 5-14 business days.

USA, Canada, Mexico

Standard: AU$10 or FREE for orders over AU$100.

Express: AU$35 or FREE over AU$300.

Estimated standard shipping time: 7- 14 business days.

Europe

Standard: AU$10 or FREE for orders over AU$100.

Express: AU$35 or FREE over AU$300.

Estimated standard shipping time: 7- 14 business days.

Rest of the world*

Standard: Standard: AU$10 or FREE for orders over AU$100.

Express: AU$45 - AU$65 or FREE over AU$300

Estimated standard shipping time: 7- 14 business days.

The above transit times do not factor in delays caused by customs or inaccurate or incomplete address fields. So to ensure a faster transit time please provide an accurate address and contact details, to help guarantee a successful first delivery attempt.

Please note that global postal providers are seeing a significant increase in parcel volumes which is impacting processing times. This increased volume together with the introduction of new safety measures, such as social distancing are causing significant delays to parcel deliveries around the world. Therefore, we are unable to give you an accurate delivery time frame. Please factor in an additional 4 business days for your international order to arrive.We appreciate your patience and understanding more at this time.

*Unfortunately, we currently do not offer shipping to Ascension Island, Guinea-Bissau, Libya, Mayotte, Seychelles, Somalia, Timor-Leste, Tristan da Cunha, Venezuela.

How to track your international order via standard shipping?

All international deliveries are shipped through DHL eCommerce and comes with a tracking number. These parcels do not include signature on delivery.
All international deliveries are tendered to local postal services once it enters the destination country.
Prior to your parcels arrival in your destination country, you can use DHL to track your order. Once the parcel has arrived in your destination country you will need to use your local postal service tracking services to track your parcel to your desired address. 

FOR NEW ZEALAND BASED CUSTOMERS

Last mile delivery is via Aramex New Zealand. Please use your tracking number to track your parcel via your local Aramex tracking website.

FOR TAIWAN BASED CUSTOMERS

Please note: Your LW tracking number is updated when your parcel arrives in Taiwan. If you'd like to track your parcel prior to its arrival in Taiwan you will need to contact our Customer Service team via hello@s-kin.com.auto receive an alternative tracking number. 

How to track your international express order?

International Express orders are shipped via DHL Express and require signature upon delivery.
You can track your International Express order in its entirety by searching your tracking number on theDHL Express website.


International Express orders are typically delivered within 1-4 business days.


FAQ's for shipping & delivery

I'm having trouble tracking my order. What can I do?

If you are having trouble tracking your order with DHL or Australia Post try tracking your parcel via Parcels App with your provided tracking number. If you are unable to find your parcel via the Parcels App websiteplease contact our Customer Service team via email athello@s-kin.com.au to lodge an enquiry.

Will I be charged duties & taxes?

International customers (outside of Australia) are responsible to pay any applicable inbound duties, taxes, and any other fees outlined by local Customs authority. All international packages are shipped DDU (duties and taxes unpaid), meaning these fees are not included in the price of goods purchased from our website.

It is your responsibility to pay these fees in order to receive the parcel. We are unable to advise the amounts of what these fees might be, if applicable at all. Please contact your country's custom office for estimated charges and rates on packages coming from overseas.

Can I update my order / address?

If you entered the wrong address at the time of placing your order or would like to amend the items in your order, please contact our Customer Service team immediately via email hello@s-kin.com.auwith your #JW order number.


Please double check that all address and billing details are entered correctly at the time of check out as we are not liable to replace or resend your parcel if the shipment is returned to sender due to wrong address entered.

For Domestic Orders: If a tracking number has already been issued for your order, a $12 ''return to sender'' fee and a further $6 postage fee will be incurred.

For International Orders: We are unable to reroute shipments once they have been shipped.

What happens if I pre-order items and in stock items?

For all pre-orders, please note that the 'dispatch by' date is a guide only and items can be shipped before or after this date.

Australian customers - If your order contains both in-stock and pre-order items, we will send your entire order when the final item arrives. If you wish to receive the items in stock first, please place your order as 2 separate orders.

International customers - All of your items will be shipped together when your pre-order items are in stock.   

What is your returns & exchange policy?

We offer returns for all orders within 14 days of delivery. Please contact our Customer Service team via email hello@s-kin.com.au immediately if you would like to lodge a return.

For health and safety reasons we do not accept returns for pierced earring jewelry.
Returns postage will be at the buyer's expense.

Please note: Sample Sale and Custom Orders (this includes Custom Initial Necklaces & Bracelets) are considered Final Sale and are not eligible for returns. For more information please refer to our Returns Policy page. 

Consciously made for an elevated life.

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